Homebuy360 allow you to escalate the overdue tasks to management on daily basis based on the pre-set rules defined in the system. For example a Lead which is overdue for follow up for more than 2 days gets escalated to next level in hierarchy.
Quick Summary of the feature:
- Raised based on the preset rules, e.g. – Task is not closed /overdue for “X” days.
- Level-1 escalation will be raised to immediate Manager of the employee. Level 2 will be raised to the next level manager, and so on.
- Both assignee of a task and manager get notification on daily mail about these escalations.
- These escalations closes automatically when the follow up in question is performed.
- Manager can login on to Inbox -> Escalations to review and act on various escalations.
- Module is supported with a full-fledged reporting on Escalations.
If the reporting manager is not selected for the employees, escalation will be escalated to the Default Assignee/Admin for the account.
Go through following link to understand in details: homebuy360 Escalation
- Allow better control on overdue tasks/follow ups, right up to top management.
- Ensure more accountability.
- Lesser effort to find missed follow-ups.
Stay tuned for next homebuy360 Communique: Bubble notifications in homebuy360 App.