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Now Track every single call made by a lead to you : Homebuy360 launches additional IVR and telephony Services !

Imagine every prospect calling on the phone number provided by you automatically going to the CRM with all the details of the prospect - When was the call received? Which advertisement generated the lead? Who picked up the call? How long did the call go? What was discussed during the call? What is the next step? Which sales person is helping in more sales? Which marketing investment is generating more leads? Getting an IVR with a CRM puts you in complete control of sales process. Now homebuy360.com CRM is integrated with leading IVR providers in India and we are proud to bring the Mcube Track service to you

Mcube Track : What it does to your sales

The Mcube Track service enables you to manage every single call made by your prospective customers to you thus improving your leads conversion , giving you insights on your marketing ROI and providing a better experience to your buyers. Mcube track can be integrated with Homebuy360 which through which you can automatically collect leads in the CRM and nurture them to conversion.

What you get

  • Automatic Call routing to next available executive so you don’t miss out on any call.
  • Freedom to your executives to take calls from anywhere
  • Tracking of each call whether it was connected or missed
  • Call recording of each call
  • Grouping of numbers with your ad campaigns
  • Reports on calls received on each number Better insight into your marketing ROI.
  • Voice Mail for missed calls
  • SMS notification for each call received.
  • Integration with Homebuy360 CRM
  • Automatic creation of leads in the CRM
  • Click to call functionality in the CRM
  • Automatic pop up of lead details in CRM when an existing lead calls you
  • Link to recorded calls with each lead

How much does it cost

Effectively Zero Rental: The best part about the service is the rock bottom pricing. Also, whatever you pay , you get free calls and SMS for similar value in the plan effectively making it a zero rental service.

Call us at the following numbers to know more

Bangalore/Hyderabad/Chennai: 9886715803/9008026176
Mumbai : 9920066499
Pune/NCR/Rest of India : 9632514404

Working tirelessly to make operations simpler for you

Team Homebuy360!

IVR + CRM = More Lead Conversions + More RoI on Sales & Marketing: Here is How!!

In todays post , we look at how the changing technologies and their interplay can help you improve your conversions on the leads. The focus today is on customer experience. If the customer gets a good buying experience, he becomes your salesman creating a good word in the market about you. The experience of the buyers starts from the time he calls you and to the time you take him to a site visit, sell and handover the inventory to him. Thus getting an IVR and integrating it with CRM covers all the touch points of your interaction with the buyer thus provdiding him a pleasent buying experience. Lets break it down to see how. 

What is IVR?: It stands for Interactive Voice Response. It is essentially the telephone front end similar to how a website is internet front-end for your company. When a prospect calls a telephone numbers displayed in your advertisement in newspapers or search portals, he gets connected to an executive based on which executive is available, his call history is recorded including the conversation and many other such features are available which allow you to not miss even a single call and thus increase the ROI on your marketing budget,

What is CRM?: Salesforce.com made CRM (customer relationship management) available to small and medium organizations. Homebuy360.com is doing the same for builders in India. Homebuy360.com customers on average derive value of over 2 Crore rupees on a project of 200 apartments.The application allows you to manage your leads, contacts, do the bookings , automate documentation, invoicing , collection and provides your buyers a login id through which they can access information related to their purchase on the application, thus providing them an easy way to manage their purchase with you. Consolidation of leads and followups improves conversion and Customer delight through automated processes and buyer login again leads to a better name in the market.

What is IVR + CRM?: Imagine every prospect calling on the phone number provided by you automatically going to the CRM with all the details of the prospect - When was the call received? Which advertisement generated the lead? Who picked up the call? How long did the call go? What was discussed during the call? What is the next step? Which sales person is helping in more sales? Which marketing investment is generating more leads? IVR + CRM puts the sales VP/Directors and company Directors in complete control of sales process. Now homebuy360.com CRM is integrated with leading IVR providers in India.

Quick Release : Improvements on Payment Process

As requested by many of you, we have released following improvement w.r.t. to payment process on 6th March 2013.

 

Bank Loan Related:

  • While booking/update booking you can select the bank from which the buyer has taken the loan. (You need to set-up the list of banks for your project upfront).
  • While capturing a payment, you can now indicate if this payment came through bank, by checking a check-box.
  • On Collection Detail Report - You have an extra filter to identify the payment that came through a bank.

Payment using Multiple Instruments:

  • On the payment screen you can add multiple payments/instruments now, Please note, each of these entries will result in a separate receipt.